A mid-market AWS reseller traced an unexplained margin dip to one customer's Savings Plan allocation policy — and renegotiated in time to recover the quarter.
Northvale's aggregate margin had been steady around 17% for six quarters. Then it dipped to 14.8% over two months with no obvious cause. The CFO suspected three accounts. Finance suspected six. Nobody could prove it.
Northvale connected their AWS billing data to moneta and ran a per-customer margin distribution view. Within two hours, they had a scatter plot showing two outlier customers — both running heavy compute against a shared Savings Plan that was being allocated pro-rata when their pricing model assumed reseller-retained.
"We weren't going to find this in Cost Explorer. The customer-level margin view turned a six-week investigation into a Tuesday afternoon."
Northvale standardized on an originating-customer allocation policy and codified it in moneta. Margin recovered the following billing cycle and held through Q4 renewals.
Northvale Cloud found this in their first afternoon. Most teams do. Bring your CUR / Cost Management export and we'll walk through it with you.
Book a demo