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Cloud Reseller · Enterprise EMEA
Riveroak Holdings

Riveroak doubled customer count without doubling billing-ops headcount

An EMEA reseller managing both AWS and Azure books cut monthly billing-ops effort by half while taking on 12 new customer accounts.

Outcomes
−52%
Monthly billing-ops hours
+12
New customer accounts onboarded in 6 months
0
Additional billing-ops headcount

The challenge

Riveroak's billing team was running three days of monthly reconciliation across six tools — provider exports, internal pricing logic, discount allocation spreadsheets, and the invoicing system. Growth was capped by the team's bandwidth, not market demand.

What they did

Riveroak replaced four of those tools with moneta, keeping their invoicing system in place. Pricing rules moved from spreadsheets to versioned configurations. Discount allocation became a policy applied automatically. Billing exception review became a triage queue instead of a discovery exercise.

"The number that mattered wasn't the time saved. It was that we could say yes to bigger deals because we knew billing wasn't going to be the blocker."
— VP Operations, Riveroak Holdings

What happens next

Riveroak rolled the time savings into customer reviews. Their monthly customer meetings now include a savings-and-margin section instead of a billing-reconciliation section.

Could moneta do this for your book?

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Riveroak Holdings found this in their first afternoon. Most teams do. Bring your CUR / Cost Management export and we'll walk through it with you.

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